.ai-service-status{display:flex;align-items:center;justify-content:space-between;gap:10px;font-size:12px;color:#8a8068;margin:8px 0 16px}.ai-service-status>span{display:flex;align-items:center;gap:7px}.ai-service-status i{width:6px;height:6px;background:#c8b778;border-radius:50%}.ai-service-status i.connected{background:#7f9c70}.ai-service-status a{color:#8d782e}.ai-settings h2,.complaint-intro h2{font-size:27px;letter-spacing:-1px}.ai-settings dl{display:grid;grid-template-columns:1fr auto;gap:15px;font-size:13px;margin:28px 0}.ai-settings dt{color:#9a907a}.ai-settings dd{margin:0}.chat-intro{padding:20px 5px;text-align:center}.chat-intro>span{font-size:40px;color:#c5a539}.chat-intro h2{font-size:27px;letter-spacing:-1px;margin:12px 0}.chat-intro p{color:#958970;font-size:13px}.ai-messages{display:flex;flex-direction:column;gap:18px;margin:20px 0}.ai-message{border-radius:21px;background:#f5f0e5;padding:17px 19px;max-width:92%;font-size:15px}.ai-message small{font-size:11px;color:#9b9079}.ai-message p{white-space:pre-wrap;line-height:1.8;margin:7px 0 0}.ai-message.user{align-self:flex-end;background:#fff0b2}.chat-composer label{font-size:14px}.chat-composer textarea{font-size:15px}.product-complaint-link{display:block;text-align:center;color:#a39a86;font-size:12px;margin:20px 0;padding:10px}.complaint-intro{padding:17px 0}.complaint-intro p{font-size:14px;color:#918773;line-height:1.8}.complaint-work{margin:10px 0 22px}.complaint-work img{width:70px;height:78px;object-fit:cover;border-radius:15px}.complaint-work p{font-size:11px;word-break:break-all}.evidence-upload{padding:16px;border:1px dashed #ded3b5;border-radius:20px;position:relative;overflow:hidden;margin-top:20px}.evidence-upload>span{font-size:11px;color:#9b9076;margin-left:7px}.evidence-upload>input{position:absolute;top:0;right:0;bottom:0;left:0;width:100%;height:100%;opacity:0;cursor:pointer;z-index:1}.evidence-previews{display:flex;gap:9px;margin-top:14px;min-height:62px;align-items:center}.evidence-previews img{width:70px;height:80px;border-radius:12px;object-fit:cover}.evidence-previews b{font-size:13px;color:#9d8d5e;font-weight:500}.complaint-consent{display:flex!important;align-items:flex-start;gap:9px;font-size:12px!important;line-height:1.8!important;margin-top:24px!important}.complaint-consent input{width:17px!important;height:17px!important;flex-shrink:0;margin:3px 0!important}.complaint-success{text-align:center;padding:35px 22px}.complaint-success>span{display:inline-flex;align-items:center;justify-content:center;border-radius:50%;background:#ffed9a;width:70px;height:70px;font-size:30px}.complaint-success h2{font-size:25px}.complaint-success p{font-size:14px;line-height:1.8;color:#94876c}.image-update-notice{font-size:12px;color:#aa8f3c;background:#fff4c9;border-radius:14px;padding:12px;margin:12px 0}.admin-evidence{display:flex;flex-wrap:wrap;gap:16px;margin:14px 0 25px}.admin-evidence img{width:180px;height:210px;object-fit:contain;background:#f5f1e7;border-radius:15px;border:1px solid #e7dfcd}.complaint-review{margin-top:22px}.complaint-review dl{display:grid;grid-template-columns:95px 1fr;gap:17px;font-size:14px}.complaint-review dt{color:#9c9076}.complaint-review dd{margin:0;word-break:break-word}.complaint-description{white-space:pre-wrap;line-height:1.8}.complaint-review form{max-width:650px;padding-top:15px}.complaint-review input[type=file]{padding:15px;background:#f7f4ec;border-radius:14px;width:100%}.complaint-review textarea{min-height:110px;width:100%;border:1px solid #e5dfd1;border-radius:14px;padding:15px;font:inherit}.complaint-action-log{border-top:1px solid #eee5d5;padding-top:15px;font-size:13px;line-height:1.8;color:#948970}.cert-badge{font-size:11px;font-weight:500;color:#897124;background:#fff0b0;border-radius:20px;padding:5px 10px;white-space:nowrap}.restriction-tools{border:1px solid #eadfca;padding:18px;border-radius:16px;margin:20px 0}.restriction-tools summary{cursor:pointer;color:#998351;font-size:13px}
